Refund Policy

Last updated: December 12, 2024

1. Free Trial

All new premium subscribers are eligible for a 7-day free trial. During the trial period:

• You have full access to all premium features
• You can generate unlimited podcast summaries
• Your payment method will be authorized but not charged
• You can cancel at any time without being charged

1.1 Trial Cancellation

If you cancel during the 7-day trial period:

• You will not be charged
• Your premium access will continue until the end of the trial period
• After the trial ends, you will revert to the free tier

1.2 After Trial Ends

If you do not cancel before the trial ends:

• Your selected subscription plan will automatically begin
• Your payment method will be charged
• You will continue to have premium access

2. Subscription Payments

2.1 Monthly Subscription

Monthly subscriptions are billed at $4.99 per month. After the initial payment:

• Subscriptions automatically renew each month
• Payments are non-refundable
• You can cancel to prevent future charges

2.2 Annual Subscription

Annual subscriptions are billed at $39.99 per year (equivalent to $3.33/month). After the initial payment:

• Subscriptions automatically renew each year
• Payments are non-refundable
• You can cancel to prevent future charges

3. Refund Policy

3.1 No Refunds After Trial

We do not provide refunds or credits for:

• Partial subscription periods
• Unused features or summaries
• Subscription fees after the trial period
• Downgrades from annual to monthly plans

3.2 Exceptions

We may consider refunds in exceptional circumstances, such as:

• Duplicate charges due to technical errors
• Unauthorized transactions (with verification)
• Service unavailability for extended periods

To request an exception review, contact us at nimrodmargalit@gmail.com within 48 hours of the charge.

4. How to Cancel Your Subscription

You can cancel your subscription at any time using one of these methods:

4.1 Through Your Account

1. Log in to PodGlimpse
2. Navigate to your subscription settings
3. Click "Manage Subscription"
4. Select "Cancel Subscription"
5. Follow the prompts to confirm cancellation

4.2 Through Paddle

As our payment processor, Paddle provides a customer portal where you can:

1. Access the Paddle customer portal (link in your subscription confirmation email)
2. View your subscription details
3. Cancel your subscription

4.3 Contact Support

If you're having trouble cancelling, email us at nimrodmargalit@gmail.com and we will process your cancellation request within 24 hours.

5. What Happens After Cancellation

When you cancel your subscription:

• You will not be charged for future billing periods
• Your premium access continues until the end of your current billing period
• After your subscription ends, you will revert to the free tier
• Your account and any saved preferences will be retained

6. Resubscribing

If you cancel and later decide to resubscribe:

• You can subscribe again at any time
• Previous subscribers are not eligible for another free trial
• You will be charged immediately upon resubscribing

7. Price Changes

If we change our subscription prices:

• We will notify you at least 30 days in advance
• Price changes will take effect at your next billing cycle
• You can cancel before the new price takes effect if you do not agree

8. Payment Issues

8.1 Failed Payments

If a payment fails:

• We will attempt to charge your payment method again
• You will be notified via email
• If payment continues to fail, your subscription may be suspended

8.2 Disputed Charges

If you believe you were charged incorrectly:

1. Contact us at nimrodmargalit@gmail.com
2. Provide your account email and details of the charge
3. We will investigate and respond within 48 hours

9. Contact Us

For questions about billing, cancellations, or refunds:

• Email: nimrodmargalit@gmail.com
• Response Time: Within 24-48 hours

Please include your account email address when contacting us about billing issues.